Privacy Policy

Effective Date: 20 March 2025
Website: www.birlaro.com
Company Name: Birla RO

Birla RO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, address, phone number, and email address.
• Details provided during a service request or AMC registration.

b) Non-Personal Information

• IP address, browser type, operating system, referring URLs, access times, and pages viewed.

c) Payment Information

• We collect payment details such as UPI, card number, or bank account only when a purchase or AMC is made. This data is processed securely through third-party payment gateways.

2. How We Use Your Information

We use the information we collect to:

• Provide services like RO repair, maintenance, and AMC support.
• Communicate with you about appointments, offers, and service updates.
• Improve user experience on our website.
• Maintain internal records and service logs.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties except:

• To authorized technicians for delivering service.
• With trusted partners who help operate our website and service delivery, under strict confidentiality.
• When required by law or to protect our legal rights.

4. Cookies and Tracking

We may use cookies and other tracking technologies to:

• Personalize your experience.
• Understand website usage patterns. You can set your browser to refuse all or some cookies.

5. Data Security

We take data security seriously:

• Information is stored on secure servers.
• Regular backups and firewall protection are in place. However, no method of transmission over the internet is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites. Birla RO is not responsible for the privacy practices or the content of such sites.

7. Your Rights

You have the right to:

• Access the data we hold about you.
• Correct any inaccuracies.
• Request deletion of your data (subject to service history and legal obligations).

To exercise your rights, contact us at info@birlaro.com 

8. Changes to This Policy

Birla RO may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact:

Birla RO
Email: info@birlaro.com
Phone: +91 9211280107
Website: www.birlaro.com